Free Shipping on US orders over $96
Knickey is now Subset
Returns happen, so we make them easy. We offer returns to exchange, store credit, or refund. Read the rules for our different products below and start the process within 30 days of your purchase.
We offer free return shipping for exchanges and store credit only. If you’d prefer a refund, please note a $4 return shipping fee will be deducted from your refund total.
Have more questions? Consult our FAQs.
Underwear: Our First Pair Guarantee covers trying on one pair of each unique style and size in your first order. Outside of these First Pairs, any duplicate pairs in your return must be unopened, unworn, and unwashed in order to be eligible to return.
Bras & Lounge: Try on for size and fit - but when returning there must be no signs of wear, and the hangtag still needs to be attached, in order to be eligible for an exchange or refund.
Socks: Returns are accepted only on any pairs that are unopened and are still in their original packaging.
Return or exchange? Submit your request to download your shipping label.
Return or exchange? We’ve got you covered. Submit your request and ship back your package with the carrier of your choice.
Have a quality concern within your first year of purchase? Email our team at email@example.com.