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Knickey is now Subset
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Our team is working hard to fulfill your order as quickly as possible this holiday season, and in most cases your order should ship within 3-5 business days. That said, we request you wait 7 business days before reaching out to our team to check on the status of your order, particularly following Black Friday weekend. Thank you for your patience!
Time is of the essense! Get in touch with our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. If the order has already been processed and shipped, we won't be able to make any changes after the fact.
While shipping delays are out of Subset's control after we hand off your package to the carrier, we're here to help! Please check the tracking information within your shipping confirmation email to confirm its status.
If your order is being shipped within the US and has not been scanned by the USPS in the last 7 days, please reach out to our team at email@example.com and we'll get you sorted!
If your order is being shipped internationally and has not been scanned in the last 10 days, let our team know!
For orders placed between November 18th and December 31st, we have extended our standard return window from 30 days to 60 days, providing additional time to initiate a return if needed.